SCI is prepared to accept patient account files electronically and, upon receipt, load the accounts into the automated collection system. Once loaded, a series of letters and customer service telephone calls will begin the next business day. We attempt to secure payment in full, a reasonable payment arrangement, or third party payor information, which is pursued.

During the early out program, the letters are sent through our system; however, they are generated in the name of the hospital. The telephone calls are also made in the name of the hospital. For example, a representative reaching the guarantor of an account will identify himself or herself as follows:

‘Mr. John Smith? This is Suzanne Cash calling for the [Insert Name Here] business office. I’m calling about the remaining balance on your account for services that were provided to you on August 15, 2001. If you would like, we can take care of that balance by applying it to your Visa or MasterCard over the telephone…’

The telephone call will continue in a customer service friendly style. If the agent is unable to obtain a positive response with the contact, they will let them know that if they do not resolve the account, it will be placed for collections (and be reported to the credit file if the hospital requires).

The telephone numbers provided for patients to contact in the early out letters are separate from the collection phone numbers and are answered “Business Office…” Toll free numbers are provided in addition to local numbers.